Got Questions?

How does the order process work?

Orders can be placed online or by phone. We send a collection packet for submitting the cremated remains to you within 1-2 business days of ordering. Its contents include:

  • A screw-top collection vial.
  • Plastic security bags.
  • A transfer spatula.
  • Return shipping materials.
  • Order documents.

Mail the items back to Daybreak Dreams using the USPS flat-rate padded envelope provided in the packet. Following regulatory guidance is the safest and most reliable way to send cremains. 

USPS is the only shipping carrier willing to transport cremated remains. Regulation code 451.22 requires that cremated remains ship via Priority Mail Express. Therefore, you will be required to pay about $28 for the express shipping postage of the collection packet. Canadian clients may return their collection packets in the enclosed shipping box via Canada Post Expedited Parcel.

A delivery confirmation email will be sent to you when we receive the packet back at our studio. It usually takes about 1-2 weeks to complete an order. We will email you the final shipping notification with the package tracking information when the order is complete.

How long does it take to receive my order?

Order fulfillment takes about 1-2 weeks from receiving your collection packet at our studio and 2-5 more days of transit (7-21 days in Canada). Please let us know if our fulfillment timeframe runs close to a specific deadline (birthday, wedding, anniversary, etc.). We will make every effort to meet your needs.

Can pet cremains be used in memorial jewelry?

Yes, we work with both human and animal cremated remains.

Can a pendant be made without the gold surface application?

Yes, we can make pendants with a clear-glass bail (top loop) instead of gold. First, order the item as pictured on the website. Then write a note in the text box labeled "Order special instructions" on the shopping cart webpage. Finally, state your "do not use gold" request in that box. Requests for clear-glass bails are noted in the paperwork accompanying the collection packets.

How durable is your jewelry?

We make our pendants with laboratory-grade borosilicate glass, a durable glass with the same physical properties as Pyrex. Therefore, we design our jewelry to withstand everyday wear. But unfortunately, sometimes accidents do happen. Falls onto hard surfaces can cause damage to the pendants. Fortunately, they can be reheated, fused, and repaired in our studio.


Our chains are of high quality and sourced from a US supplier. Our gold-filled chains are manufactured in the United States, and the sterling silver chains are made in Italy.

Can your pendants be repaired?

Yes, contact us to arrange for a repair if the pendant breaks. We can reheat the glass and melt it back together again. We restore repaired items to flawless condition. Some repairs are simple, while others can be more complicated. For example, we’ve successfully rebuilt a halo pendant that shattered into five separate pieces!


Is there a time limit for the return of collection packets?

No. Collection packets may be returned whenever you are ready.

What happens to any unused portion of the cremains after the jewelry is complete?

There may be an unused portion of the cremains after the production of your pendant. The cremains can be returned to you upon request using the Extra Cremains Form (included in the collection packet). However, shipping regulations require USPS Priority Mail Express when shipping cremains. Therefore, the return of unused cremains will be mailed back to you separately at an additional cost. Otherwise, they will be scattered locally in a beautiful natural setting. Scattering locations may include the Atlantic Ocean, NJ Pine Barren forests, Delaware Bay, local vineyards, and nearby secluded park areas.

How can I order from outside the US or Canada?

Worldwide shipping is available through our Etsy store. Please visit us at https://www.etsy.com/shop/DaybreakDreams