How does the order process work?
To place an order, you can do it online or by phone. Once your order is received, we will send you a collection packet within 1-2 business days. The collection packet contains a screw-top collection vial, plastic security bags, a transfer spatula, return shipping materials, and order documents. To submit the cremated remains, you can mail the items back to us using the USPS flat-rate padded envelope provided in the packet. Please note that USPS is the only shipping carrier that transports cremated remains. Regulatory guidance requires cremains to ship via Priority Mail Express. Therefore, you will be required to pay about $29 for the express shipping postage of the collection packet. When the parcel arrives at our studio, we will send a delivery confirmation email to you. The fulfillment time for orders takes about 1-2 weeks from receiving your collection packet at our studio and an additional 2-5 days for transit. Please let us know if you have a specific deadline for your order, and we will try our best to meet your needs.
Can we get a discount for a "family order"?
We offer 10% family discounts on orders over $400, including sale items. All items are shipped to a single address (shipments to multiple addresses can be negotiated). Savings are automatically applied at checkout. Please visit our page regarding family orders.
What is gold or silver fuming?
We offer pendants with 22k gold and .999 silver fume. Fuming is the metallic sheen visible near the pendant's bail, which we produce by vaporizing a small amount of gold or silver in a 5000-degree Fahrenheit torch flame. The vaporized metals spray fumes through the torch's flame atmosphere, adhering to the glass surface and producing beautiful effects.
Can pet ashes be used in memorial jewelry?
We can infuse human or animal cremation ashes into our glass pendants.
How durable is your jewelry?
We make our pendants with laboratory-grade borosilicate, durable glass with the same physical properties as Pyrex. Our jewelry withstands everyday wear, but accidents can happen. Falls onto hard surfaces can cause damage to the pendants. If that happens, we can reheat, fuse, and repair the pendants in our studio. We also offer high-quality chains sourced from a US supplier, with gold-filled chains manufactured in the United States and sterling silver chains made in Italy.
Is there a time limit for the return of collection packets?
No, there is no time limit for the return of collection packets.
What happens to any unused portion of the cremains after the jewelry is complete?
There may be an unused portion of the cremains after the production of your pendant. If you request, we can return the cremains to you using the Extra Cremains Form included in the collection packet. However, shipping regulations require USPS Priority Mail Express when shipping cremains, so there will be an additional cost for the return of unused cremains. Otherwise, we scatter them locally in a beautiful natural setting, such as the Atlantic Ocean, NJ Pine Barren forests, Delaware Bay, local vineyards, and nearby secluded park areas.
How can I order from outside the US or Canada?
Worldwide shipping is available through our Etsy store. Visit us at https://www.etsy.com/shop/DaybreakDreams.